Terms of Service

Welcome to VELLEROSA. These Terms of Service explain the conditions that apply when you visit our website, purchase our products, or use our services.

By accessing our website or placing an order, you agree to these terms. Please read them carefully before making a purchase.

1. About VELLEROSA

VELLEROSA is an online formalwear brand offering prom dresses, homecoming dresses, wedding guest dresses, bridesmaid dresses, evening gowns, and other special occasion dresses.

For questions about our business or services, please contact:

Email: vellerosa@hotmail.com

2. Website Use

You agree to use our website only for lawful purposes.

You may not:

• Use our website for fraudulent or illegal activities.

• Interfere with website security or functionality.

• Attempt unauthorized access to our systems.

• Copy or misuse our product images, text, logos, or other website content without permission.

We reserve the right to restrict access when these terms are violated.

3. Product Information

We make reasonable efforts to provide accurate product descriptions, photographs, colors, and size information.

However, slight differences may occur due to screen settings, lighting, photography, and manufacturing variations.

Please review product descriptions and size charts carefully before ordering. Contact us if you need assistance.

4. Orders and Payments

When placing an order, you agree to provide accurate contact, billing, shipping, and payment information.

All orders are subject to acceptance and product availability.

VELLEROSA reserves the right to refuse or cancel orders in cases involving suspected fraud, incorrect pricing, product unavailability, or other legitimate order-processing issues.

Payment must be successfully completed before order processing begins.

If an order is canceled after payment, any eligible refund will be returned to the original payment method.

5. Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible at vellerosa@hotmail.com.

We will try to accommodate your request before production or processing begins.

Once an order has entered production, been personalized, or shipped, changes or cancellations may no longer be possible.

Applicable cancellation and refund requests will be handled according to our Returns & Refund Policy and relevant consumer protection laws.

6. Custom-Made Products

Some dresses may offer custom sizing, custom colors, or other personalized options.

Customers are responsible for providing accurate measurements and customization details.

Custom-made or personalized products are generally not eligible for returns due to a change of mind or incorrect information supplied by the customer, except where required by applicable law or where the product is defective or incorrectly made.

7. Shipping and Delivery

Processing and shipping times are separate. Delivery estimates may vary depending on destination, customs procedures, weather, and carrier operations.

Customers are responsible for providing accurate shipping information.

Please review our Shipping Policy for detailed information about shipping methods, fees, and delivery estimates.

8. Returns and Refunds

Returns and refunds are handled according to our Returns & Refund Policy.

Please review the policy before purchasing to understand the return period, eligibility requirements, and refund procedures.

Nothing in these terms limits mandatory consumer rights under applicable laws.

9. Intellectual Property

All content on the VELLEROSA website, including photographs, text, logos, graphics, designs, and product descriptions, is owned by VELLEROSA or used with appropriate authorization.

Unauthorized copying, reproduction, distribution, or commercial use is prohibited without prior written permission.

10. User Accounts

If you create an account, you are responsible for protecting your login information and maintaining accurate account details.

Please contact us if you suspect unauthorized access to your account.

11. Third-Party Services

Our website may use third-party services, including payment providers, shipping companies, and analytics platforms.

These services may have their own terms and privacy policies. VELLEROSA is not responsible for the independent practices of third-party providers.

12. Limitation of Liability

To the extent permitted by applicable law, VELLEROSA shall not be liable for indirect, incidental, or consequential losses arising from the use of our website or services.

Nothing in these terms excludes liability or consumer rights that cannot legally be excluded.

13. Changes to These Terms

We may update these Terms of Service from time to time.

Any changes will be published on this page and become effective when posted. We encourage customers to review this page periodically.

14. Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of HK.

Our responsibility is limited to providing products and services according to the information and policies published on our website.

15. Contact Us

If you have questions about these Terms of Service, your order, or our products, please contact:

Brand: VELLEROSA

Email: vellerosa@hotmail.com

Thank you for choosing VELLEROSA. We appreciate your trust and look forward to helping you find the perfect dress.