Shipping policy

At VELLEROSA, we want every order to arrive safely and as smoothly as possible.

Each dress is carefully prepared, inspected, and packaged before shipment. Please review the following information about order processing, shipping fees, and estimated delivery times.

Total Delivery Time = Processing Time + Shipping Time

1. Order Processing Time

Our dresses require preparation time before shipment to ensure quality and proper finishing.

Processing Time: 7–14 business days

This includes dress preparation, quality inspection, and packaging.

Please note that processing time is separate from shipping time.

2. Shipping Methods and Fees

We offer the following shipping options:

Expedited Shipping: 4-7 Business Days

Standard Shipping: 7-10 Business Days

Available shipping methods and fees will be displayed at checkout before payment.

3. Shipping Destinations

VELLEROSA offers international shipping to supported countries and regions.

Shipping availability and delivery estimates may vary depending on your destination. Please check the available options during checkout.

4. Order Tracking

After your order has shipped, you will receive a shipping confirmation email with tracking information.

You can use the tracking number to follow your package.

If you have questions about your shipment or have not received tracking information, please contact us at vellerosa@hotmail.com.

5. Shipping Address

Please make sure your shipping address, phone number, and contact details are accurate before completing your order.

If you need to change your shipping information, contact us as soon as possible. Changes may not be possible after your order has been processed or shipped.

VELLEROSA is not responsible for delivery problems caused by incorrect or incomplete information provided by customers.

6. Customs Duties and Taxes

International shipments may be subject to import duties, customs fees, or local taxes depending on the destination country's regulations.

Unless otherwise stated at checkout, these additional charges are the customer's responsibility.

7. Delivery Delays

Although we work hard to meet estimated delivery times, delays may occur due to:

  • Customs inspections and clearance.

  • Severe weather conditions.

  • Public holidays and peak shopping seasons.

  • Shipping carrier or transportation issues.

If your package is delayed, please contact our customer service team. We will help you check the shipment status.

8. Contact Us

For shipping and delivery questions, please contact:

Email: vellerosa@hotmail.com

Thank you for shopping with VELLEROSA!