Refund policy

At VELLEROSA, your satisfaction is important to us. We want you to feel confident when choosing a dress for your special occasion.

If you are not completely satisfied with your purchase, please review the following return guidelines.

1. Return Period

You may request a return within 14 days of receiving your order.

Please contact our customer service team within this period to begin the return process.

2. Return Requirements

To qualify for a return:

  • Items must be unworn, unwashed, and unused.

  • Dresses must be in their original condition.

  • Items must be free from stains, makeup marks, perfume odors, alterations, or damage.

  • Original packaging and accessories should be included when applicable.

  • Return approval must be obtained before sending the item back.

Items that do not meet these requirements may not be eligible for a refund.

3. How to Request a Return

  1. Email us at vellerosa@hotmail.com with your order number and reason for return.

  2. Our team will review your request and provide return instructions.

  3. Ship the approved item according to the instructions provided.

  4. Once we receive and inspect the item, we will process your eligible refund.

Please do not send items back without contacting us first.

4. Refund Processing

Approved refunds will be processed within 1–3 business days after we receive and inspect the returned item.

Refunds will be issued to your original payment method. The time required for the funds to appear may vary depending on your bank or payment provider.

We do not charge restocking fees.

5. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 14 days of delivery.

Include your order number, a brief explanation, and clear photos of the issue.

Our team will review the situation and help arrange an appropriate solution. If the problem is confirmed to be our responsibility, we will cover reasonable return shipping costs or offer another suitable resolution.

6. Size and Fit Issues

Please check our size chart carefully before placing your order.

If your dress does not fit as expected, contact us within the return period.

For returns caused by sizing preferences, fit issues, or a change of mind, customers are responsible for return shipping costs, provided the item meets our return requirements.

7. Non-Returnable Items

The following items are generally not eligible for return:

  • Items that have been worn, washed, altered, or damaged after delivery.

  • Items with stains, makeup marks, or signs of use.

  • Custom-made or personalized items, except where defective, incorrect, or otherwise covered by applicable law.

  • Final sale items clearly marked as non-returnable.

8. Return Shipping

Customers are responsible for return shipping costs unless the return is due to an error on our part.

Please use a shipping service with tracking whenever possible. We do not charge restocking fees.

Our team will provide the designated return address after approving your request.

9. Contact Us

For return or refund questions, please contact:

Email: vellerosa@hotmail.com

We appreciate your understanding and are always happy to help.