Privacy policy

At VELLEROSA, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website, place an order, or communicate with our team.

1. Information We Collect

When you browse our website or make a purchase, we may collect:

  • Your name, email address, and phone number.

  • Billing and shipping addresses.

  • Order details and purchase history.

  • Payment information processed by secure payment providers.

  • Device information, IP address, browser type, and website activity.

  • Cookie and similar tracking information.

2. How We Use Your Information

We may use your information to:

  • Process and fulfill your orders.

  • Arrange shipping and provide order updates.

  • Respond to questions and customer service requests.

  • Manage returns, refunds, and exchanges where available.

  • Improve our website, products, and shopping experience.

  • Prevent fraudulent transactions and protect our website.

  • Send promotional communications where permitted by law.

3. Payment Information

Payments are processed through third-party payment providers.

VELLEROSA does not directly store your complete credit or debit card information on our website. Payment providers handle payment details according to their own security practices and privacy policies.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to improve website functionality, remember shopping preferences, analyze visitor activity, and support advertising services.

You can manage cookies through your browser settings. Where required by law, we will provide appropriate choices regarding non-essential cookies and tracking technologies.

Disabling certain cookies may affect some website features.

5. Sharing Your Information

We do not sell your personal information for money.

We may share necessary information with trusted service providers, including:

  • Shopify and website hosting providers.

  • Payment processing companies.

  • Shipping and delivery partners.

  • Customer service platforms.

  • Advertising and analytics providers.

We may also disclose information when required by law or necessary to protect our rights and customers.

6. Data Security

We take reasonable measures to protect your personal information against unauthorized access, loss, misuse, or disclosure.

However, no online transmission or electronic storage method can be guaranteed to be completely secure.

7. Your Privacy Rights

Depending on where you live, you may have the right to:

  • Request access to your personal information.

  • Ask us to correct inaccurate information.

  • Request deletion of your personal information, subject to legal exceptions.

  • Opt out of certain targeted advertising or data processing activities where applicable.

  • Withdraw consent where processing is based on your consent.

To submit a privacy request, contact us at vellerosa@hotmail.com.

We will review and respond to eligible requests according to applicable privacy laws.

8. Marketing Communications

If you subscribe to our mailing list, we may send you information about new collections, promotions, and special offers.

You can unsubscribe at any time by using the unsubscribe link in our promotional emails.

You may still receive important transactional emails, such as order confirmations and shipping notifications.

9. Children's Privacy

Our website is not directed toward children under 13. We do not knowingly collect personal information from children under 13 without appropriate parental consent where required by law.

If you believe a child has provided personal information to us, please contact us so we can take appropriate action.

10. Third-Party Websites

Our website may contain links to external websites and services.

VELLEROSA is not responsible for the privacy practices or content of third-party websites. We recommend reviewing their privacy policies before sharing personal information.

11. Policy Updates

We may update this Privacy Policy to reflect changes in our business, website services, or legal requirements.

Revisions will be published on this page. Please review this policy periodically.

12. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact:

VELLEROSA

Email: vellerosa@hotmail.com